Refund policy

Aliviura Refund & Return Policy

At Aliviura, we want you to feel confident in your purchase. We offer a 60-Day Money-Back Guarantee, subject to the conditions described below.

60-Day Money-Back Guarantee

You have 60 days from the date your order is delivered to request a return.

Because results may vary and consistent use is important, we recommend using the product as directed for at least 14 days before deciding whether it is right for you.

To be eligible for a return under our 60-Day Money-Back Guarantee, the product must:

Have been used only as directed.
Be clean, undamaged and in good condition.
Include all original components, accessories and manuals.
Be returned in its original packaging whenever reasonably possible.
Include valid proof of purchase.

Products showing signs of misuse, accidental damage, excessive wear, unauthorized modification or missing components may not qualify for a full refund.

Return Shipping Costs

If you are returning an item because you changed your mind, no longer want it or are not satisfied with the results:

You are responsible for all return shipping costs.
Aliviura does not provide prepaid return labels.
Original shipping charges and additional delivery charges are non-refundable, except where required by applicable law.
We strongly recommend using a tracked shipping service.
Aliviura is not responsible for returns lost or damaged during return transit.

Do not send a product back before contacting us and receiving return authorization and instructions. Unauthorized returns may not be accepted or refunded.

To request a return, contact:

aliviura@hotmail.com

Please include:

Your full name.
Your order number.
The email address used when placing the order.
The reason for the return.
Photos or videos when relevant.

Once your request has been reviewed and accepted, we will provide the return address and further instructions.

Defective, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you believe the item is defective, damaged or different from what you ordered, contact us as soon as possible at aliviura@hotmail.com. Providing clear photos or a short video showing the issue will help us evaluate the situation.

If the product is confirmed to be defective, damaged on arrival or incorrect, we will provide an appropriate solution, which may include:

A replacement.
A repair, when applicable.
A refund.

Return shipping costs for confirmed defective or incorrect products will be handled in accordance with applicable consumer law.

A product will not be considered defective solely because:

The customer no longer wants it.
Results differ from the customer’s expectations.
The customer experiences no immediate improvement.
The product was used incorrectly.
The product has normal signs of use or wear.
The customer did not follow the supplied instructions or safety guidance.

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country.

European Union and United Kingdom Cancellation Rights

Where applicable, customers in the European Union and the United Kingdom may have the legal right to cancel an online purchase within 14 days of receiving it, without providing a reason.

After notifying us of the cancellation, the customer must return the product within the legally applicable period.

Unless the item is defective, incorrect or Aliviura has agreed otherwise, the customer is responsible for the direct cost of returning the product.

The customer may inspect the product as they reasonably would in a physical shop. If the product has been handled or used beyond what is reasonably necessary to inspect its nature, characteristics and operation, any reduction in its value may be deducted from the refund where permitted by law.

Any mandatory refund of standard outbound delivery charges will be handled in accordance with applicable consumer law.

Return Authorization

All returns must be approved before being shipped.

Products sent without prior authorization, sent to an incorrect address or returned cash on delivery may be refused.

Receiving return instructions does not automatically guarantee a refund. All returned products remain subject to inspection and verification.

Refunds

We will notify you after the returned product has been received and inspected.

If the return is approved, the eligible refund will be issued to the original payment method within 10 business days.

The following may be deducted from the refund where permitted:

Missing components or accessories.
Damage caused by improper use.
Excessive wear or handling.
A reduction in the product’s value.
Non-refundable shipping or delivery charges.
Any other amount permitted under applicable law.

Your bank, card issuer or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that a refund was issued, please contact us at aliviura@hotmail.com.

Exchanges

We do not offer direct exchanges.

To obtain a different product, model or quantity, the original item must first be returned and approved. A new order can then be placed separately.

Non-Returnable Items

We cannot accept returns of:

Gift cards.
Digital products that have already been delivered or accessed, except where required by law.
Products damaged through misuse, negligence or unauthorized alteration.
Products returned without the necessary components.
Items that present a health or safety risk due to contamination or improper handling, where permitted by applicable law.

Sale or promotional items remain subject to any mandatory consumer rights that apply in the customer’s country.

Orders Returned to Sender

If an order is returned because the customer provided an incorrect or incomplete address, refused delivery or failed to collect the package, any reshipping or return-related costs may be deducted from the refund where permitted by law.

Policy Updates

Aliviura reserves the right to update this policy when necessary.

The policy applicable to an order will be the version published at the time the order was placed, subject to any mandatory consumer protections.

By placing an order with Aliviura, you acknowledge that you have read and accepted this Refund & Return Policy.

Contact Us

For return requests or questions, contact: