Shipping policy
Shipping Information
At Aliviura, we are proud to offer FREE shipping on all orders.
Order Processing Times
Orders are typically processed within 1–3 business days after being placed.
During high-demand periods or holidays, processing may take up to 7 business days.
Once your order has been shipped, it is officially in transit.
Estimated Shipping Times
Delivery times depend on your location:
- United States: 6–12 business days
- Worldwide: 6–12 business days
Please note: Delays may occur due to holidays, peak seasons, or customs. These factors are outside our control.
Order Changes & Shipping Details
Customers are responsible for providing accurate shipping information at checkout.
- If there is an issue with your address, we may contact you within 3 business days
- If no response is received, the order may be canceled
If you made a mistake in your address, contact us within 24 hours at:
👉 aliviura@hotmail.com
We will try to update it, but changes are not guaranteed after this period.
⚠️ Important Notice
If a package is shipped and marked as undeliverable due to incorrect address, Aliviura is not responsible for the loss.
No refunds or reshipments will be issued in these cases.
Delayed Delivery
While we aim for fast delivery, delays may occur due to:
- Weather conditions
- Courier delays
- Customs processing
If there is an issue with your order, we will notify you as soon as possible.
Lost or Stolen Packages
If your package is lost or stolen:
- Contact us at aliviura@hotmail.com
- File a claim with the courier
In some cases, we may offer a one-time replacement at our discretion.
Please note: Aliviura is not responsible for lost or stolen packages.
Shipping Policy Updates
Aliviura reserves the right to update this policy at any time.
By placing an order, you agree to these terms.
📩 Contact
For any questions, contact us at:
👉 aliviura@hotmail.com